Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 14 days of purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in it’s original packaging and mail your return to the following address:

Kate Phelps (Returns)

Burlands Cottage

Staplegrove

Taunton

Somerset, TA2 6SN

Please note you will be responsible for all return shipping charges. We recommend you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products please email us at info@celebratingnature.co.uk to arrange a refund or exchange.